What We Collect
We collect the personal details you provide when placing an order or contacting support: name, billing and shipping addresses, email and phone number. Payment details are handled by our payment provider; we do not store raw card numbers on our systems.
How We Use Information
Collected information is used to process and ship orders, respond to enquiries, manage returns and warranty claims, and to send transactional messages about purchases or service requests. We retain information only as long as necessary for these purposes and in accordance with legal obligations.
Security and Payments
We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access. Payment processing is completed via third-party providers; we do not access or retain complete card details.
Cookies and Local Storage
We use cookies and similar technologies to operate the site and remember basic preferences. Cookies do not themselves reveal sensitive personal details unless you supply them. You can control cookie settings via your browser.
Sharing and Disclosure
We do not sell personal information. Personal data may be shared with carriers, fulfilment partners and warranty service providers strictly to complete orders, deliver goods and handle repairs. We will disclose information if required by law or to protect legal rights.
If you opt in to receive promotional messages, you may unsubscribe at any time using the unsubscribe tool included in those messages. Text message opt-ins may be stopped by replying STOP; standard messaging rates may apply.
Your Rights and Contact
You may request access to, correction of, or deletion of your personal data by contacting us at [email protected]. For questions about this policy, call +1 5197016455 or write to us at 25 St. George st, Aylmer, ON, N5H 2M2, Canada. This policy was last updated on 9-Aug-25.
Making a privacy request
Send a personal-information request for eightouncecoffees Store, 25 St. George st, Aylmer, ON, N5H 2M2, Canada, to [email protected]. Identity verification may be required before it is completed.